Kustomer, the renowned provider of Conversational CRM platforms based in New York City, has successfully raised $60 million in funding. The funding round was co-led by previous investors Battery and Redpoint, with notable participation from Boldstart as Kustomer embarks on its journey as an independent entity following its spin-out from parent company Meta.
Kustomer’s acquisition by Meta in February 2022 paved the way for exciting developments in the field of modern messaging channels, with the company joining the Meta Business Messaging Group to revolutionize the way individuals and businesses communicate. During its tenure at Meta, Kustomer achieved significant milestones, expanding its international offerings, leveraging artificial intelligence to enhance capabilities, and deepening integration with Meta’s cutting-edge communication channels such as Instagram, WhatsApp, and Facebook Messenger.
With the recent funding infusion, Kustomer aims to further expand its team, concentrating on harnessing the power of new AI technology to enhance its customer data platform. This strategic focus will enable Kustomer to deliver even more accurate automated support while empowering agents to work efficiently within the dynamic AI landscape.
Co-founded by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, Kustomer stands out as a leader in conversational CRM platforms. Powered by intelligent tools such as AI and Automation, the platform enables businesses to provide highly personalized services to customers across various channels. Kustomer’s unique capabilities include no-code configuration and a connected data platform that unifies data from multiple sources into a single timeline. Notable brands including Ring, Glovo, Glossier, and Sweetgreen already rely on Kustomer to empower their customer service teams and deliver exceptional customer experiences.
As Kustomer secures significant funding and expands its capabilities, the company remains at the forefront of innovation in Conversational CRM. By combining the power of AI with a customer-centric approach, Kustomer is poised to redefine the customer experience landscape, enabling businesses to forge stronger connections with their customers. With its impressive track record and a roster of esteemed clients, Kustomer is well-positioned to continue driving transformative changes in customer service and engagement.
