Mphasis, a leading provider of cloud and cognitive services, has introduced ‘Mphasis.ai’, an innovative business unit dedicated to harnessing the power of Artificial Intelligence (AI) to unlock organizations’ full potential and maximize business outcomes. This pioneering unit seamlessly integrates AI capabilities into existing technology landscapes, empowering businesses to enhance customer intimacy, improve operational efficiency, and minimize disruptions.
The Mphasis.ai business unit offers a range of benefits to enterprise clients, including strategic AI advisory services that help assess and identify key AI interventions. From contact center transformation to customer experience enhancement, Mphasis.ai provides tailored solutions that drive tangible business outcomes. Clients gain access to a diverse portfolio of patented AI assets, with over 250 models available on leading Hyperscaler marketplaces. These assets, developed at Mphasis Next Labs, an in-house research and innovation lab, can be seamlessly integrated into existing systems and processes.
Furthermore, Mphasis.ai delivers state-of-the-art Conversational AI platforms powered by generative AI technology and large language models (LLMs). This transformative approach revolutionizes customer experience management and employee engagement, driving operational efficiency for businesses. Additionally, the Mphasis Sparkle Innovation Ecosystem, with over 50 domain-specific start-ups (including AI-focused), enables accelerated co-creation of robust go-to-market solutions for enterprises.
Mphasis has formed strategic partnerships with major Hyperscalers such as AWS, Google Cloud Platform (GCP), and Microsoft Azure. Collaborations with leading AI platforms and solutions companies like Kore.ai (a Gartner Leader in Conversational AI platforms) and Databricks further enhance Mphasis’ capabilities. The recent partnership with Kore.ai strengthens integration, implementation, and solution development, enabling Mphasis to revolutionize customer experience management and employee engagement for its enterprise clients.
With Mphasis.ai, organizations gain a powerful ally in their AI journey, unlocking the potential of AI technologies and driving meaningful business transformation.
