Culligan Water, a global leader in water treatment and services, has unveiled Cullie, an AI WaterBot designed to enhance the customer experience. Leveraging ChatGPT’s conversational capabilities, Cullie offers 24/7 educational support and improves interactions on the Culligan website.
Cullie aims to create a seamless online experience by delivering quick and readily available information across a wide range of water-related topics. As an AI WaterBot, Cullie answers customer queries and coordinates with knowledgeable Culligan service representatives, elevating the overall customer experience from start to finish.
Judd Larned, President of Culligan N.A., emphasizes the company’s commitment to innovation and customer satisfaction. Cullie, the AI WaterBot, complements the personalized aspect of Culligan’s customer service experience, serving as an extension that provides a seamless customer education and support system for water services and solutions.
With 87 years of industry expertise, Culligan has been at the forefront of delivering cleaner and safer water to families and communities. The company has a rich history of innovation, introducing cutting-edge technologies such as efficient water softeners and reverse osmosis systems. Recent innovations include the Culligan Connect App, which works with WiFi-connected Culligan smart products, enhancing convenience for customers. Cullie, the AI WaterBot, is the latest addition to Culligan’s commitment to anticipating customer needs and leveraging technology to enhance the overall experience.
Iqbal Brainch, VP Marketing and Digital at Culligan N.A., highlights that Cullie enhances the customer service experience without replacing the human element. Cullie provides quick and efficient access to data that would otherwise be time-consuming to sort through, enabling customers to find information about Culligan solutions impacting their daily lives. Customers can also schedule appointments with highly-skilled representatives, request home water tests, and more. Cullie ensures a well-rounded and user-friendly experience for Culligan customers.
Residents throughout North America can now interact with Cullie on the Culligan website, seeking answers to their water-related questions. To stay updated on the latest water services and solutions from Culligan, customers can follow the company on Twitter, Instagram, Facebook, and LinkedIn.