Rackspace Technology, a leading end-to-end multicloud solutions company, has announced an extension of its partnership with Google Cloud. The collaboration aims to accelerate the secure and responsible adoption of generative AI solutions in enterprises across various industries through the launch of Foundry for Generative AI by Rackspace (FAIR) for Google Cloud.
Srini Koushik, CTO and global lead for FAIR at Rackspace, emphasized the significance of the partnership in driving the pragmatic and secure use of generative AI in businesses. By aligning their offerings, multicloud capabilities, and skilled cloud workforce with Google Cloud’s industry-leading AI capabilities, Rackspace and Google Cloud aim to enable customers to harness the true power of generative AI in a secure, responsible, and human-friendly manner.
Jim Anderson, VP NA Partners Ecosystem & Channels at Google Cloud, highlighted the potential of generative AI to transform operations in every industry. He expressed confidence that Rackspace’s launch of FAIR for Google Cloud will provide businesses with the necessary expertise to deploy new AI capabilities safely, responsibly, and efficiently.
FAIR for Google Cloud is a groundbreaking global practice within Rackspace dedicated to advancing business transformation, enhancing customer experience, improving service quality, and accelerating value creation through the secure and pragmatic use of AI technologies on the Google Cloud platform. FAIR has identified over 100 use cases across multiple industries and is actively working on several first-of-a-kind implementations for customers worldwide.
The FAIR offering comprises three unique services:
- FAIR Ideate: An interactive and collaborative ideation workshop that helps organizations uncover actionable use cases for generative AI, with a focus on business impacts. AI readiness diagnostics provide critical considerations for successful AI adoption.
- FAIR Incubate: An agile and iterative program that facilitates the co-creation of an enterprise’s initial generative AI solution. It establishes the necessary technology stack and assesses the viability of AI, ensuring seamless integration into organizational processes.
- FAIR Industrialize: A systematic effort to transform the AI solution into a fully-fledged product. This involves implementing governance, defining metrics, and optimizing the AI model and Distributed Cloud Infrastructure for continuous improvement.
Rackspace has already utilized FAIR to implement Rackspace Intelligent Co-pilot for the Enterprise (Rackspace ICE™), an AI-powered solution that enhances the productivity and effectiveness of go-to-market teams. Additionally, Rackspace is leveraging FAIR to develop RITA (Rackspace’s Intelligent Technology Assistant), an interactive chatbot that utilizes advanced language models to handle IT service requests, improve self-service capabilities, and provide real-time analytics for personalized customer interactions. Rackspace expects RITA to significantly reduce support tickets by 80%, thereby increasing productivity and allowing the IT team to focus on other critical areas.
Scott Sanders, CIO for Rackspace Technology, expressed enthusiasm for deploying RITA, highlighting the anticipated decrease in support tickets and the ability to leverage Google’s latest innovations to introduce additional interaction modalities into their solutions, such as language translation.
The extended partnership between Rackspace and Google Cloud, along with the introduction of FAIR for Google Cloud, demonstrates the commitment of both companies to empower organizations with advanced generative AI capabilities, enabling them to drive innovation and achieve their business goals.